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  • Who we are
  1. About us
  2. Who we are

Who we are

The What? Centre is a Young Person’s Advice and Counselling Service whose main base is Stourbridge and has another building in Dudley.  The Centre was formed in March 1989 and the need for the project was identified by a local Child and Family Strategy Group in Stourbridge who identified that there was nowhere for young people to go. 


The What? Centre has been providing an essential advice and counselling service for young people for 34 years and its reputation grows year by year.  Our Mission Statement is to provide a high quality client centred service for young people mainly between the ages of 13 and 25 but sometimes has funding for 10-12 year olds as well. Our Counselling Service has accreditation from the British Association of Counselling and Psychotherapy (BACP), has been awarded the Queens Award (equivalent to an MBE for the Voluntary Sector) and has the Investors in People Standard. Our counselling service is accredited by the British Association for Counselling and Psychotherapy (BACP). The service therefore works to the Ethical Framework which you can access here. 

Our main work is providing one-to-one counselling services for young people on a wider range of issues such as depression, anxiety, OCD, anger problems, eating disorders, bullying, relationship and family problems, self- loathing and low self-esteem.  We also provide services complimentary to those such as group work on issues such as anger management and low self-esteem and more recently has also held other activities such as half-term and summer programmes for young people aged 13-18. 
The organisation also specialises in supporting LGBTQ young people and holds weekly LGBTQ+ groups for 13-18’s and another group for 18-25’s, we also have thriving transgender groups. (see also our new BeeHIVE project which extends these services). Over the years the Centre has provided a much used advice service for local young people on a range of issues including housing, benefits, foodbank vouchers and through another project we have on board we have been able to provide some advice sessions in schools, colleges and community settings (see our YIF Project). The Centre is now looking to develop its work with Families and this need has been identified through our links with families who often refer their child but also through Pilot Work completed last year where members of our Team were trained in Systemic Family Practice (See Family Section). Our reputation is very high and a great deal of our referrals are directly from GP’s, CAMHS and iCAMHS, and from hospitals, or from parents or young people who have been to see their GP.
We also have good relationships with Local Senior Schools and provide some of their counselling Services (See Schools). The Centre is a registered Charity No. 1064579 and all funds are by way of Service Level Agreements, contracts, funding applications and donations.  The Centre has contracts with the CCG and Public Health and holds a number of other contracts through successful funding bids.  However, demand always outstrips the funding available and so donations are always very gratefully received.

Published: 9th July, 2018

Updated: 21st July, 2020

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  • Together: Family Work

    Our Together project involved short-term family support in the form of support groups and involves family members working together, families interacting with one another, and parents and children working separately to develop relationships and share experiences as well as information sharing.

  • Emergency Contact details

    Unfortunately we are not a crisis service but if you need help urgently please contact the following numbers

  • Testing page

    Testing page

    Testing for fundraising

  • Reporting Hate Crime

    Reporting Hate Crime

    The police don't tolerate hate crime, why should you? Reporting hate crime makes a difference. You can help prevent a hate crime happening to someone else in your community and other communities, and you can help the Police better understand hate crime and improve their responses to it, including making arrests. If you do not feel comfortable contacting the Police directly, The What? Centre can do so on your behalf. We can keep your identity anonymous, or pass on your details.

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    Young people between the ages of 9 and 25 years old.

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  • Who we help

    Who we help

    Young people between the ages of 9 and 25 years old.

  • Support for Black, Asian and minority ethnic (BAME) communities

    The What? Centre specialises in providing a range of support for young people who would like to explore their cultural, race or identity as well as just simply provided a safe space where the BAME community can come to. In addition to counselling (with our specialist counsellor) we provide a range of targeted group support for young people experiencing similar experiences.

  • LGBTQ+

    The What? Centre specialises in providing a range of support for young people who would like to explore their gender identity and sexuality. In addition to counselling (with our specialist counsellor) we provide a range of targeted group support for young people experiencing similar experiences.

  • Who we are

    Who we are

    An Advice & Counselling Service providing a high quality client centred service by fully qualified & experienced staff.

  • Our team

    Here at the What? Centre we have an experienced and friendly team of counsellors, outreach workers, advisers and administration staff.

  • Work with us

    At the What? Centre we offer a range of opportunities to work with us to deliver and support our services; these include Jobs, Student Placements, Partnerships and Steering Group.

  • The What? Centre

    The What? Centre

    Young Person's Advice, Information and Counselling Service.

  • What's on

    What's on

    Click here for dates and details on all the different things we have happening at the What Centre! Fill in our referral form to register your interest.

  • Emergency Contact details

    Unfortunately we are not a crisis service but if you need help urgently please contact the following numbers

  • The difference we make

    The difference we make

    "What? Centre have helped me so I can go off on my own with great self-esteem into the world..."

Find us

The What? Centre       
23 Coventry Street      
Stourbridge                 
West Midlands             
DY8 1EP                      

The What? Centre Dudley
31 Priory Street
Dudley
West Midlands
DY1 1HA


+44 (0)1384 379992 (S) or (0)1384 885488 (D)
[email protected]

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Registered Charity No. 1064579 | Company Limited by Guarantee No.3415168 | BACP No. 115576

URGENT MESSAGE:

 We are now accepting referrals for funded counselling services, however please note that there is still a waiting time for this. For urgent queries, please email [email protected] or fill in our referral form. Please note that initial assessments will take between 10 to 14 days.