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  1. Our impact
  2. Case studies

Case studies

Case study 1

16 year old John* struggled with a sudden onset of depression and tried to take his life multiple times. John was referred to the What Centre by the Crisis Team at A&E after the most recent attempt. John did not trust any other professional and had initially refused any help that was provided.

John was offered sessions with one of the centre’s senior counsellors. During their sessions, John explored the reasons for his attempts and his serious self-harm issues. Together, they were able to identify safer coping strategies and continue to work through his difficult background, loss of motivation and self-hatred. A few months into his sessions, John shared that he had been abusing drugs that contributed to his mental health decline. He had also previously accidentally overdosed as a result of this. With his consent, his counsellor was able to get John support via Switch and empower him to attend those sessions. John has since stopped abusing drugs and has not had any suicide attempts. The counsellor was also able to have a discussion with John and his family to ensure that John felt supported at home.

As a centre we also liaised with social work team and highlighted his risk which helped him and his family get a designated social worker. His vulnerable younger brother was also offered counselling in the centre and sessions were moved around to accommodate the family so that both boys were seen (by two different counsellors) at the same time in the centre. Both counsellors, parents, the social worker and school teachers regularly attend Child in Need meetings to help ensure that both boys are on the right track.

John has worked over a period of time with his counsellor and has recently felt better to end counselling. John has felt overall better and looks bad at his “dark times as a learning curve. I almost don’t recognise who this other person was but I’m proud of how far I’ve come”. John left his last session with a joke with his counsellor about how she, “needed a raise”.

*not real name

 

Case study 2

Nigel, a 14 year old young person attended a counselling assessment at the What centre following a referral made by his mum. Nigel was uncommunicative, and seemed extremely depressed. During his assessment, Nigel expressed a high level of suicidal intent. It also came out during his assessment that Nigel identified as being transgender.

His assessing counsellor got Nigel’s consent to speak to his mother about his risk. While the counsellor spoke to Nigel’s mum in another room, another counsellor sat in with Nigel to keep him company. The two counsellors were able to work in tandem to ensure that the safety of the young person was managed but also to ensure that Nigel felt supported and held throughout. Nigel was sent to A&E and the crisis team who sent him back to the centre after an assessment.

When he returned, Nigel was then offered the option to attend Transparent, a transgender support group set up for young people. Nigel was initial hesitant due to his past experience in school with bullies in group settings. However, on his first session, Nigel was noticeably more active, and was much happier. He even exchanged numbers with another young person in the group. Nigel continued to attend the group and expressed that he “finally found a place” that was his.

During this time, Nigel was also offered a counselling appointment with a senior counsellor at the centre and is thriving. He is enjoying simultaneously working on his emotional issues via counselling but also meeting new people and having a sense of belonging in the Transparent group.

 

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Latest

  • Together: Family Work

    Our Together project involved short-term family support in the form of support groups and involves family members working together, families interacting with one another, and parents and children working separately to develop relationships and share experiences as well as information sharing.

  • Emergency Contact details

    Unfortunately we are not a crisis service but if you need help urgently please contact the following numbers

  • Testing page

    Testing page

    Testing for fundraising

  • Reporting Hate Crime

    Reporting Hate Crime

    The police don't tolerate hate crime, why should you? Reporting hate crime makes a difference. You can help prevent a hate crime happening to someone else in your community and other communities, and you can help the Police better understand hate crime and improve their responses to it, including making arrests. If you do not feel comfortable contacting the Police directly, The What? Centre can do so on your behalf. We can keep your identity anonymous, or pass on your details.

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  • Who we help

    Who we help

    Young people between the ages of 9 and 25 years old.

  • Support for people with Ethnically Diverse Backgrounds

  • LGBTQ+ Support

    The What? Centre specialises in providing a range of support for young people who would like to explore their gender identity and sexuality. In addition to counselling (with our specialist counsellor) we provide a range of targeted group support for young people experiencing similar experiences.

  • Who we are

    Who we are

    An Advice & Counselling Service providing a high quality client centred service by fully qualified & experienced staff.

  • Work with us

    At the What? Centre we offer a range of opportunities to work with us to deliver and support our services; these include Jobs, Student Placements, Partnerships and Steering Group.

  • The What? Centre

    The What? Centre

    Young Person's Advice, Information and Counselling Service.

  • Our team

    Here at the What? Centre we have an experienced and friendly team of counsellors, outreach workers, advisers and administration staff.

  • What's On?

    What's On?

    Click here for dates and details on all the different things we have happening at The What? Centre! Fill in our referral form to register your interest.

  • Emergency Contact details

    Unfortunately we are not a crisis service but if you need help urgently please contact the following numbers

  • Useful links

    Here you will find useful helplines, organisations, suggested apps and links to the latest news, updates and articles on a range of issues concerning young people.

Find us

The What? Centre       
23 Coventry Street      
Stourbridge                 
West Midlands             
DY8 1EP                      

The What? Centre Dudley
31 Priory Street
Dudley
West Midlands
DY1 1HA


+44 (0)1384 379992 (S) or (0)1384 885488 (D)
[email protected]

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Registered Charity No. 1064579 | Company Limited by Guarantee No.3415168 | BACP No. 115576

Referrals to The What? Centre

Please note that our referral system has changed.

For children and young people aged 5-18 (or up to 25 LDD) you need to be referred by a GP or other professional to what is called a Single Point of Access (SPA) based at CAMHS and professionals can make the referral directly to this by email on [email protected] or telephone 01384-324689.

The SPA then allocates clients to ourselves and other relevant organisations according to the needs of the client.

However, we are still open for self-referrals for specific projects:

BeeHIVe - HIV testing, counselling and support project.

18-25’s COUNSELLING.

LGBTQ+ one-to-one counselling (13 to 18 year olds)
BAME one-to-one counselling (13 to 18 years old)
LGBTQ+ Group support (13-18 year olds)

All of the above are free services for clients.

All of our services are available for young people who have a GP in the Dudley Borough. To refer to BeeHIVe, our LGBTQ+ and BAME projects, 18-25’s counselling and also private counselling use the referral form on this website.

We can also provide private counselling at £58 per 50 min. session with a minimum number of 6 sessions and above.