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  1. About us
  2. Meet the team
  3. Our team

Our team

The What? Centre is full of like-minded, passionate driven individuals who help deliver the quality of work we deliver. Our lovely team of counsellors, outreach workers, advice workers and admin are supported by:

Julie Duffy – Chief Executive Officer

Julie has worked at the What? Centre for 33 years and started as an advice worker then going on to train in counselling and management. She has been the CEO for over 27 years and has been responsible for the overall success of the organisation. When Julie is not working at the What? Centre her interests are creative writing, art and painting, reading, politics, feminism and equal rights.

Carol Wootton – Business Manager

Carol has worked at The What? Centre for eighteen years, managing business aspects of the organisation such as accounting, payroll, monitoring project budgets and HR. Starting her career as a private secretary, she progressed to qualify in business office information systems and also gained a degree in psychology. Carol served as a school governor at a secondary school for eighteen years with a remit for pastoral care and safeguarding. During this time she and was proud to introduce systems to aid pupil behaviour and retention and worked on a number of changes imposed through the education system, ending her final term of office serving as Vice-Chair.

Aarthi Ravi – Counselling Manager

Aarthi is the newest member of the management team and has been at the What Centre for the past 2 years. Aarthi has a Masters in Counselling Psychology and a degree in Psychology and has worked as a psychotherapist prior to beginning at the Centre. As a practicing psychotherapist within the team, Aarthi's role includes being a clinician and manager of the service. Aarthi has worked in bereavement support, domestic violence, BAME issues and has also worked with asylum seekers and refugees. In a past life, she worked in project management and social research which looked at getting the voices of the community heard over various issues such as mental health and hospital services. In her spare time, she is a dancer and choreographer.

Published: 9th August, 2019

Updated: 13th January, 2021

Author: Julie Duffy

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    Reporting Hate Crime

    The police don't tolerate hate crime, why should you? Reporting hate crime makes a difference. You can help prevent a hate crime happening to someone else in your community and other communities, and you can help the Police better understand hate crime and improve their responses to it, including making arrests. If you do not feel comfortable contacting the Police directly, The What? Centre can do so on your behalf. We can keep your identity anonymous, or pass on your details.

  • BAME group

    BAME group

    In addition to counselling with a specialist counsellor, the What? Centre also offers group support. The BAME Group can help you connect with like-minded people and provide you with a supportive network, give you a space to explore the unique challenges faced by BAME people and promote your well-being. The aim of this group will be exploring identity and self-acceptance. Please register to our first group session, which will then continue weekly.

  • Support for Black, Asian and minority ethnic (BAME) communities

    The What? Centre specialises in providing a range of support for young people who would like to explore their cultural, race or identity as well as just simply provided a safe space where the BAME community can come to. In addition to counselling (with our specialist counsellor) we provide a range of targeted group support for young people experiencing similar experiences.

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    An Advice & Counselling Service providing a high quality client centred service by fully qualified & experienced staff.

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    Reporting Hate Crime

    The police don't tolerate hate crime, why should you? Reporting hate crime makes a difference. You can help prevent a hate crime happening to someone else in your community and other communities, and you can help the Police better understand hate crime and improve their responses to it, including making arrests. If you do not feel comfortable contacting the Police directly, The What? Centre can do so on your behalf. We can keep your identity anonymous, or pass on your details.

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The What? Centre       
23 Coventry Street      
Stourbridge                 
West Midlands             
DY8 1EP                      

The What? Centre Dudley
31 Priory Street
Dudley
West Midlands
DY1 1HA


+44 (0)1384 379992 (S) or (0)1384 885488 (D)
[email protected]

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Registered Charity No. 1064579 | Company Limited by Guarantee No.3415168 | BACP No. 115576

As part of guidelines on the Covid-19 pandemic, The What? Centre is continuing to operate as per normal but providing most services remotely. Our phone line remains open during normal office hours of 10am and 5pm (Mon to Fri). For a faster response, please email [email protected] . Please note that the What Centre is closed from 23rd December and will reopen on 4th Jan. 

For referrals into the service, please complete our referral form. Please note that we are experiencing a higher volume of referrals than usual so you will be contacted for the initial assessments within 2 to 4 weeks (with the exception of Christmas closure)